Friday, August 4, 2017

Are y'all noticing what I'm noticing?

OK, I know I'm a bit of a greeting junkie... as in, I put a TON of emphasis on noticing when a person enters into a mix ("Hello, I'm so-and-so! What's your name? Here's what we were just talking about! Join in, so-in-so! Here's a chair for ya!") and when she exits it ("Oh, you've got to go? See ya soon, so-and-so. It's been a blast talking with you!"). I've done some inner investigation as to why it matters so much to me to recognize people's presence and I'm ashamed to say the reason is a teensy bit ego-centric in nature

I am the first born child in my nuclear family and the first born grandchild in a doting extended family. When I was growing up, everything I said and did involved attention from everyone around me. I was sorta the cat's meow. I'll be the first to admit... I may not have been spoiled with material belongings, but, DAMN, was I spoiled in an emotional sense.

As a result, I'm a bit of an attention whore.

At least I know it.

And so, to not be recognized...to not be named...to be "missed" altogether... this feels like such a tragedy to me.

I remember talking about this once with a fav-friend regarding her experience trying out churches. She was so OVER the loaves of bread and the raise-your-hand-if-this-is-your-first-time and the pew pads asking for her PHONE NUMBER and EMAIL ADDRESS. She said, "All I want to do is slip in and slip out, preferably the balcony where the fewest people notice me as possible."

This sounded like living hell to me.

So, I am fully aware that it's not everyone's bag to be named and claimed.

And yet...

Have we lost a little of the beauty and respect and personal of a formal introduction? Have we given up the familiar for an easy, bland anonymous?

Here's what I mean:

Our home has had some xfinity internet connection issues as of late. I've spoken to five customer service representatives in five separate conversations. Each time, the individual has in fact given their name, but has whizzed past it so fast that I NOT ONCE could catch it "Hello, thanks for calling Xfinity, the superior leader in cable, phone, and internet services. I'm [insert quick-paced, low volume i-want-to-get-past-this-part NAME of some kind]. Each time, my first words are, "Hello there. Tell me again what your name is?" Then, ON PURPOSE, I add the representative's name into to conversation any chance I get (Well, here's the thing, Elise. I'm just not sure I have the right wire, Elise. Elise, would you mind describing it to me again? Got it, Elise! Thanks, Elise!). I do this for two reasons: Because, a) as I mentioned, I believe it's important to recognize a person as a person and b) because you get freaking better service. When someone is treated like a person (instead of like an anonymous entity), she treats you back like a person (instead of like some distant person who's family and home and internet she could care less about.)

And don't even get me started about meeting technicians in my HOME. I've had two: STEVE and MICHAEL. Nice guys. They did a good job. Wanna hear my beef? They both walked in my space and led with, "You're having connection issues, huh? Show me your modem."

Nope.

Nope. Nope. Nope.

I was forced, each time, to thrust my hand out and introduce myself. I think I even begged, when not offered a name, "And you are???"

WHAT IS UP??

The last two servers I've had at restaurants have completely left out introducing themselves (Cheesecake Factory and The Rio). And here's the thing... these are not backwards or awkward or bad-mood or bitter-at-life personality-types. These are average-friendly folks who have forgotten the art of  common courtesy and who have decided the time it takes for introductions isn't worth it and who are apparently resigned to be referred to as "Waitress!" "Dude!" "Ummmm, hey Xfinity guy in my house!"

That's all. That's my beef.

Are y'all noticing what I'm noticing?




1 comment:

Sunshine Shaha said...

totally and totally agree.